The Orient Express is strongly committed to protecting your privacy while interacting with our content, products and services.
This policy applies only to The Orient Express and not to other companies’ or organisations’ websites to which The Orient Express is linked.
Collection of information
Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.
The second type of information that The Orient Express collects is personal information. The Orient Express will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, The Orient Express can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.
Sometimes, we may specifically ask for personal information about you when you sign up. Certain information may be required, such as your name, age, billing address, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.
How much of your personal information that you choose to disclose to The Orient Express is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions.
Use of anonymous information
The Orient Express automatically gathers anonymous information to monitor the use of The Orient Express like the numbers and frequency of visitors to The Orient Express and its areas. We only use such data in the aggregate. This collective data helps us determine how much our audiences use parts of the site, so we can improve The Orient Express to assure that it is as appealing as we can make it for as many users as possible. The Orient Express may publish or provide this aggregate data to other people.
Use of personal information
The Orient Express will only use the personal information you have chosen to provide us for the purpose for which you provided it. The Orient Express will not use it for any other purpose without your consent.
There will be occasions where it will be necessary for The Orient Express to disclose your personal information to third parties. The Orient Express may be required by law to disclose the information, or The Orient Express may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online, The Orient Express will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfill the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside The Orient Express unless you have authorised us to do so.
No sale of personal information
Under no circumstances will The Orient Express sell or receive payment for licensing or disclosing your personal information.
Interacting with The Orient Express
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.
If you have any questions or concerns about our collection, use or disclosure of personal information or to request access to your personal information, please contact us on 03 9421 3288 or via the contact us form on this website.